About the Opportunity

This 2-week programme is designed to support candidates to gain employment with the Bullen Healthcare Group contact centre as a Personal Customer Care Advisor.

Bullen Healthcare was established in 1858 and is a four-generation, family-run company dedicated to the provision of Stoma, Urology and Advanced Wound care products to Ileostomists, Colostomists and Urostomists throughout the UK. They provide a fully bespoke and personalized home delivery service for all of their customers, supplying an extensive array of Stoma products listed within the NHS Drug Tariff.

After completing a short skills course and achieving your L1 Certificate in Digital Contact Centre Operations our team will help you prepare for a guaranteed interview with the Bullen Healthcare contact centre for a Personal Customer Care Advisor role.

The job role:
As part of the Customer Care team, you will be responsible for speaking to patients on a monthly basis, completing stock checks and most importantly retaining your customers. You will deliver a personalised service to include the ordering of Medical Appliances and Medication. You may also be required to speak to surgeries to chase up prescription requests.

  • Manage workload to ensure all patients are contacted as per your diary schedule
  • Ensure that all calls are completed to the highest possible standard in line with our quality monitoring
  • Handle IB telephony queries
  • Data entry (which may include first order for the patient)
  • Branch Vacancies require a small amount of manual physical work equating to no more than 1 hour a day of Parcel Organization
  • Meet individual daily targets as set by the business
  • Flexible to change in order to meet business needs
  • Work within regulatory and GDPR requirements
  • Additional duties may be assigned or existing duties may alter
  • Salary: TBC Based on Experience
  • Hours: Monday – Friday  09.00am – 17.30pm
  • Transferable Skills
  • Basic use of digital devices/systems
  • Digital presence, awareness and safety
  • Provide contact centre customer service
  • Behaviour and Standards at Work
  • Problem Solving
  • Succeed at an Interview
Enrol Now

Is this opportunity right for you?

Are you eligible?

  • Basic IT skills essential.
  • Broadband with at least a download speed 3.0 MB; upload speed 1.0 MB or above.
  • Ability to connect to WIFI to access.
  • A smartphone on a UK network.
  • Any person who is in receipt of unemployment-related benefits and is aged 19+ on or after 31st August 2021.
  • Need Valid ID (Such as Passport, Driving/Provisional Licence, Birth certificate).
  • Must live in Liverpool City Region – Liverpool, Sefton, Knowsley, Halton or Wirral

The Opportunity

  • L1 Certificate in Digital Contact Centre Operations
  • Guaranteed interview with Bullen Healthcare

Interested? Register Now...

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