Digital Contact Centre Course in Liverpool

A successful future is calling with our free Digital Contact Centre Course

Our experienced trainers will help you collect the data needed to excel in your future in just 10 days! Expand your employability skills for the digital age by gaining the skills from our Introduction to working in a digital contact centre course. This fully funded training will introduce you to staying safe online when using online platforms. With a strong focus on cybercrime, you will develop the knowledge and skills to understand routine protective methods used to maintain cyber security including the principles of vulnerability, penetration testing and user access control. You will gain the knowledge and skills required to perform the initial set-up of given digital devices, followed by an understanding of device security, troubleshooting and data storage.

Customer service has been taken from face-to-face contact to online. By gaining this qualification, you’ll develop your employability skills for this in demand sector!

Choose from two course start dates in July, both being delivered online.

Tuesday 15th July and Wednesday 30th July

What will I learn?

As well as working towards your Level 1 qualification in Digital Contact Centre Operations, this course will also cover:

Basic use of digital devices/systems
Digital presence, awareness, and safety
Provide contact centre customer service
Behaviour and Standards at Work
Problem solving
Succeed at an interview

What is the end outcome?

You will work towards gaining a Level 1 qualification in Digital Contact Centre Operations and Level 1 Award in Cyber Security during this short skills course.

Am I guaranteed a job at the end?

After completing a short skills course and achieving your Level 1 Certificate in Digital Contact Centre Operations, our team will try and support you to find a local job.

Are you eligible?

Aged 19+
Must be a resident of the Liverpool City Region
If unemployed must be in receipt of state benefits (UC/JSA/ESA/Income Support)
If employed must be in receipt of low wages (lower than £33,958.60 and able to evidence this)
Basic IT skills essential

Some of the brilliant employers we work with

Community Shop

More than just training…

We are proud to work alongside the Community Shop to deliver some courses in partnership with them. But our partnership also means that every person who studies a course with us, also gets membership to the Community Shop, giving you access to:.

Up to 70% off the RRP of groceries by shopping in a Community Shop

Fresh fruit and veg from 20p

Access to essential Community Hub training and development opportunities

Tasty and affordable meals, as well as family cooking courses via their Community Kitchen