Upon successful completion of the training, we will help you prepare for a guaranteed job interview for one of the following roles:

Food and Beverage Assistant

To provide guests with a high standard of service in the Food and Beverage department across the bar and restaurant and work to the company standards to keep work areas clean and tidy at all times. To be friendly, helpful and approachable to guests at all times.

Responsibilities include, but are not limited, to:

• Have a visible presence within the outlet to ensure that all customer requests and queries are responded to promptly and effectively and points learned from complaints are used to enhance future customer service.
• Continually developing new knowledge and skills to ensure best practice service delivery.
• Ensure the department is always prepared for business.
• Work in a safe and tidy manner and report any hazard, accident, loss or damage to management.
• Carry out any reasonable requests as required by a member of management including supporting in other areas of the hotel as required.

Room Attendant

To maximise guest satisfaction by maintaining standards of cleanliness, hygiene and tidiness in assigned bedrooms, corridors and public areas in accordance with Jurys Inns standards.

Responsibilities include, but are not limited, to:

• To greet all guests in a warm, friendly and courteous fashion and to maintain a professional manner at all times.
• To clean assigned bedrooms, bathrooms and public areas and to ensure stocks of bathroom and bedroom items are replenished to correct standards.
• To report any defects found in the bedroom, corridors or public areas to the Supervisor or Manager.
• To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
• Working and cooperating with colleagues to enhance the guests experience at all times.