Level 4 in Hospitality Management - Complete Skills Solutions

Take control of your future in hospitality

A female hospitality manager stands at a reception desk with a younger male trainee hotel reception, pointing at the computer screen while training him in his role.

Develop your skillset or move into hospitality management through 9 in-depth masterclasses. Join our 12-month programme and achieve your iCQ Level 4 Diploma in Hospitality Management (RQF)!

Through a series of interactive online masterclasses with expert guest tutors and workplace assignments, you’ll become qualified and prepared to deliver management excellence throughout the sector – serving up the welcoming reputation that Liverpool’s hospitality businesses are renowned for.

This programme is made for hospitality managers and heads of department looking to update their skills and knowledge, or for anyone working in hospitality who wishes to move into leadership.

What will I learn?

On this 12-month course, you’ll work through a variety of essential units that cover everything you need to learn and demonstrate in order to achieve your Level 4 diploma in Hospitality Management.

Each unit is comprised of training in the form of an online masterclass, and a workplace visit and assignment:

Masterclass 1

Working as part of a hospitality management team to achieve strategic goals

Assignment 1

Understanding meetings and own performance

Masterclass 2

Working within a management team and reviewing teams’ performance

Assignment 2

Dealing with conflict and recruitment needs

Masterclass 3

Manage compliance with regulatory and legislative requirements in hospitality

Assignment 3

Understanding regulation and legislation in hospitality

Masterclass 4

Manage own professional development

Assignment 4

How to manage own professional development

Masterclass 5

Manage the performance of teams and individuals

Assignment 5

How to assess performance and provide feedback

Masterclass 6

Manage grievance procedures

Assignment 6

How to manage grievance procedures

Masterclass 7

Use customer service as a competitive tool

Assignment 7

Understanding own customers and organisation competitive tools

Masterclass 8

Managing customer profile information

Assignment 8

Tools for profiling and risk management

Masterclass 9

Managing customer profile information

Assignment 9

Best practice trends

What is the end outcome?

Your Qualification

Upon successful completion of the course, you will receive your iCQ Level 4 Diploma certificate in Hospitality Management (RQF).

This qualification is ideal for aspiring leaders looking to take the next step in their hospitality career. You may be in a management team already and wish to develop your skills, or progress from a previous Level 3 qualification to a Level 4.

The course contents and qualification are relevant across the entire hospitality sector, meaning you can apply your expanded knowledge and skillsets to move into other industries. For example, from restaurant management to hotel management.

Advanced Learner Loan

This programme is funded through an Advanced Learner Loan, which you will apply for and repay in a similar way to a student loan.

The earliest you’ll start repaying the loan is April 2026, and you’ll only start repaying once your income is over £25,000 a year.

You pay back 9% of your earnings that go over the £25K threshold.

For example:

If you earn £30,000 per year that is around £2,500 per month.
£2,500 minus the £2,083 threshold is £417.
9% of £417 is £37.53, which is the amount you would pay back per month.

Am I guaranteed a job at the end?

Unlike some of our Level 1 & 2 course offerings that come with job interviews upon completion, this Level 4 qualification is intended for those who are already employed full-time.

Our Hospitality Management programme is suitable for anyone already working in a hospitality environment.

This qualification is intended for those who work in a management team in a hospitality environment who wish to develop their skills.

Are you eligible?

To fund your training, you’ll need to apply for an Advanced Learner Loan. Click here to check if you’re eligible to apply.

Click ‘Register Now’ below to let us know you’re interested in taking part in this programme, and a member of our team will reach out to answer any questions you might have and help sign you up.

Only 15 places are available on the programme’s first Cohort, starting late January 2025. Register your interest today!

Some of the brilliant employers we work with

Community Shop

More than just training...

We are proud to work alongside the Community Shop to deliver some courses in partnership with them. But our partnership also means that every person who studies a course with us, also gets membership to the Community Shop, giving you access to:.

Up to 70% off the RRP of groceries by shopping in a Community Shop

Fresh fruit and veg from 20p

Access to essential Community Hub training and development opportunities

Tasty and affordable meals, as well as family cooking courses via their Community Kitchen