About the Opportunity

working from home

This 2-week programme is designed to support candidates to gain employment as a Customer Service Advisor for Sensee.

This will be a remote, home-working role and the employer will provide you with all the equipment and training you’ll need to be successful from your own home.

After completing a short skills course and achieving your L1 Certificate in Digital Contact Centre Operations our team will help you prepare for a guaranteed interview to work as a Customer Service Advisor.

The job role:

  • Pay: £9.90 (£1.05 bonus per hour)
  • You will be representing Sensée clients by offering outstanding support for their customers from your own home
  • Be an integral part of the Sensée family, whose ethics, values, connectivity and relentless innovation have blazed a trail for over 17 years
  • Take ownership of customer experiences and outcomes, with full support and guidance from our management and support teams
  • Deliver services in accordance with GDPR (General Data Protection Regulation) and in some cases FCA (Financial Conduct Authority) guidelines.

Benefits:

  • A fully-employed working from home role
  • Flexible hours (including the ability to self-select your work hours subject to client requirements)
  • An extensive Employee Assistance Programme (EAP)
  • 28 days holiday (including bank hols) – pro rata for part time
  • Cut down on commute and costs associated with working outside your home
  • Access to an IT equipment discount
  • Team incentives for extra recognition
  • The security of a role that pays the Real Living Wage plus performance-related bonus
  • Peace of mind. Not having to worry about the commute, accessibility to work, dress code… while finding meaningful work that fits with other commitments for a better work-life balance
  • A busy, challenging and rewarding career. Sensee’s policy is to promote from within wherever they can. They have phenomenal talent within the business from second jobbers, to actors, parents (and grandparents!) who juggle it all…. as well as former Company Directors
  • Transferable Skills
  • Basic use of digital devices/systems
  • Digital presence, awareness and safety
  • Provide contact centre customer service
  • Behaviour and Standards at Work
  • Problem Solving
  • Succeed at an Interview
Enrol Now

Is this opportunity right for you?

Are you eligible?

  •  Age 19+
  • Liverpool City Region Resident
  • Either Unemployed in receipt of benefits
  • OR Employed earning <£19,305
  • Basic IT skills essential
  • Broadband with at least a download speed of 3.0 MB; upload speed of 1.0 MB or above

The Opportunity

  • L1 Certificate in Digital Contact Centre Operations
  • Guaranteed job interview

Interested? Register Now...

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