About the Opportunity

This 2-week programme is designed to support candidates to gain employment as a Customer Service Advisor for Teleperformance.

This will be a remote, home-working role and the employer will provide you with all the equipment and training you’ll need to be successful from your own home.

After completing a short skills course and achieving your L1 Certificate in Digital Contact Centre Operations our team will help you prepare for a guaranteed interview to work as a Customer Service Advisor.

The job role:

  • Start Date: Various
  • Salary: £19,760 – £21,680 (£9.50 hour – OTE £10.50 hour)
  • Location: Work from home
  • Shifts: Full time 40 hours working 5/7 days, full flexibility required Monday to Friday 8am – 8pm and Saturday 8am-6pm
  • 28 days’ holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary
  • Lifestyle Benefits programme
  • Employee welfare support
  • Life Assurance Cover & Pension Scheme
  • Length of Service and monthly recognition awards
  • Opportunities for career development and progression

Day-to-day responsibilities of the Customer Service Representative

  • In this role you will provide finance and insurance services to customers across the entire United Kingdom for some of the best global automotive brands. Dealing with both new and existing customers, you will have the opportunity to provide the highest standard of customer service for a rapidly expanding financial company.
  • Be first line support for all telephone enquiries, responding to all queries in a polite and professional manner – from general enquires to complaints handling
  • Energetically and enthusiastically work as part of a high performing Customer Operations team
  • Consistently put our customers first and build their trust, taking full ownership and use initiative to resolve customer queries within first contact resolution and deliver a personal service
  • Pro-actively identify the best solutions for each customer that will also create value for the company and actively develop the brand
  • Deliver a service where empathy and building rapport are central, that will delight customers and put them at ease
  • Adhering to company and industry standards
  • Follow all FCA regulations and quality and compliance principles and adhere to TCF principles whilst maintaining first-class customer service

The Interview Process

At the end of the course or when a Direct to Interview candidate, a link will be sent from us for the candidate to apply for the job. The interview process is all online through a portal with numerous steps to complete. The first steps asks for some previous work history and a CV to be added. Following this the process takes about 45 minutes.

  • Transferable Skills
  • Basic use of digital devices/systems
  • Digital presence, awareness and safety
  • Provide contact centre customer service
  • Behaviour and Standards at Work
  • Problem Solving
  • Succeed at an Interview
Enrol Now

Is this opportunity right for you?

Are you eligible?

  •  Age 19+
  • Liverpool City Region Resident
  • Either Unemployed in receipt of benefits
  • OR Employed earning <£19,305
  • Basic IT skills essential
  • Broadband with at least a download speed of 3.0 MB; upload speed of 1.0 MB or above

The Opportunity

  • L1 Certificate in Digital Contact Centre Operations
  • Guaranteed job interview

Interested? Register Now...

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