Level 1 Digital Skills Contact Centre

After completing a short skills course and achieving your L1 Certificate in Digital Contact Centre Operations our team will help you prepare for a guaranteed interview with Firstsource Solutions working in partnership with NOW as a Customer Service & Technical Support Advisor .

The job role:

• Working 37.5 hours per week between the hours of 8am and 11pm Monday to Sunday – You will work fixed days which may also include weekends.
• You’ll join the inbound customer service team, who are the first point of contact for customers.
• Every day will be different, but you will always be the friendly voice that welcomes and supports customers, talking them through different products and any details about their accounts.
• You’ll speak to a variety of different customers, who will be asking you a range of questions.
• You’ll also need to support customers who might be having technical issues, so you’ll need to be able to talk through steps with your customers to resolve them.

Benefits include:

• Annual salary of £19,773 with fortnightly pay + bonus opportunities.
• Free NowTV package.
• Healthcare plan.
• 29 days annual leave (inclusive of bank holidays).
• Increasing holiday days, maternity and paternity payments with tenure.
• Access to hundreds of discounts.