Digital Contact Centre Course in Liverpool

A successful future is calling with our free Digital Contact Centre Course

Take customer service to the screen, support consumers worldwide and become a certified tech whiz in only 10 days with our free Digital Contact Centre course.

Our experienced trainers will help you collect the data needed to excel in your future. Expand your employability in this new, digital age by gaining the skills from our Digital Contact Course. Customer service has been taken from face-to-face contact to online. By gaining this qualification, you’ll develop your employability skills and open the world of hybrid roles, allowing you to balance work and home life seamlessly. Ditch the Liverpool city centre commute and build your flexible future with this remote-based role! Who wouldn’t want a role you can do from the comfort of your own home? Enrol today and make your flexible future a reality!

What will I learn?

As well as working towards your Level 1 qualification in Digital Contact Centre Operations, this course will also cover:

Basic use of digital devices/systems
Digital presence, awareness, and safety
Provide contact centre customer service
Behaviour and Standards at Work
Problem solving
Succeed at an interview

What is the end outcome?

You will work towards gaining a Level 1 qualification in Digital Contact Centre Operations and complete a short skills course.

Am I guaranteed a job at the end?

After completing a short skills course and achieving your Level 1 Certificate in Digital Contact Centre Operations, our team will help you prepare for a guaranteed interview to work remotely in a customer service role.

Are you eligible?

Aged 19+
Must be a resident of the Liverpool City Region
If unemployed must be in receipt of state benefits (UC/JSA/ESA/Income Support)
If employed must be in receipt of low wages (lower than £33,958.60 and able to evidence this)
Basic IT skills essential

Some of the brilliant employers we work with

Community Shop

More than just training...

We are proud to work alongside the Community Shop to deliver some courses in partnership with them. But our partnership also means that every person who studies a course with us, also gets membership to the Community Shop, giving you access to:.

Up to 70% off the RRP of groceries by shopping in a Community Shop

Fresh fruit and veg from 20p

Access to essential Community Hub training and development opportunities

Tasty and affordable meals, as well as family cooking courses via their Community Kitchen