About Us
We are champions
of social mobility.
Here at Complete Skills Solutions (or CSS to our friends), we’re passionate about empowering people to better themselves. Our diverse training offer is built on industry demand, meaning we give our learners the skills, knowledge and qualifications that employers need! We are proud of the life-changing impacts that our training has on people and the communities where we work.
Skills Bootcamps
Our Skills Bootcamps are designed to supercharge someone’s sector-specific skills and knowledge with the aim of getting them into work.
Short Courses
Our short courses, funded via the Adult Skills Fund, offer industry led training courses delivered face-to-face or virtually. These courses are flexed to meet local demand and often have guaranteed job interviews at the end.
Apprenticeships
Our apprenticeship offer is built around helping young people get into employment with training, as well as supporting individuals to develop themselves. Led by the employer, apprenticeships offer a great way to train new and retain existing staff.
Prison Education
Our extensive prison education programme delivers skill-specific training and employability skills within multiple prisons. Whether helping an inmate gain new skills and knowledge to help give them the best prospects after being released, or positively engaging with an inmate during their term, our prison programme is vast and tailored to the needs of each setting.
Our impact and outcomes
To understand the full extent of our impacts, both individually and as part of The Progress Group, we commission The Connectives to provide an independent assessment and enumeration of the social value generated by our Group and individual businesses. Our latest set of Social Accounts are for the period April 2022 – July 2024. During this time, our sector faced funding constraints and a demand-supply in-balance within the labour market. Despite this, our training still supported more than 5,000 individuals across each of our training streams.
Our education and training offer drives immediate cost savings to the public purse, which will also translate into long-term gains with those individuals becoming more socially and economically prosperous. We are passionate about driving social mobility to help our learners get a job or a better one. With much of our training being delivered in community locations, we offer an accessible training solution which is designed to change lives.
£8,848,968
Social Value from our funded delivery
£5,162,426
Social value generated from our prison education delivery
£5.21
Social Return on Investment for every £1 spent
£14,011,394
Total Social Value Generated
Values at our core
We are part of The Progress Group, a family of education and training businesses who are on a collective mission to change lives through the power of education and training.
Meet our leadership team
We are only a success because of the brilliant team we have around us, and helping to keep everything on track is our awesome leadership team. Each with their own skills, knowledge and expertise, we count ourselves lucky to be powered by so many wonderful colleagues, many of which have been with us for longer than we care to remember!
Ian Green
Managing DirectorThe captain of our ship.
He keeps us on course heading in the right direction and when he isn’t busy doing that, he’s normally found watching the rugby somewhere.Fay Gibbon
Chief Operating OfficerAn extraordinary multi-tasker
Fay ensures all our projects run smoothly and manages the trainers to deliver excellence. In her spare time, Fay enjoys going to the gym and spending time with her husband, children & fur babies
Lucy Chapman
Head of SectorHeading up our prison education delivery.
Lucy never stops. From delivery to account management, she is formidable. And when she gets some down time, Walking her dogs is her ‘thing.’
Andrew Houldey
Head of Data and ReportingOften found engrossed in all things data.
Andrew ensures we are compliant. And when not doing that, he jumps on his motorbike to go riding with family and friends.
Nicola Williams
Head of Business DevelopmentHeading up our learner attraction team.
Nicola, helps us forge brilliant relationships with partners and attract learners to our courses. Outside of work, she loves to lead an active lifestyle and watch the kids play football.
Jayne Parker
Head of QualityDriving Excellence in Teaching, Learning and Assessment
Jayne oversees the standards of teaching, learning and assessment across our programmes to make sure learners have the best possible experience. She is passionate about education and committed to continuous improvement. Outside of work, Jayne loves reading, going on road trips, exploring new places, and spending time with my family.
Meet our Governors
Carole Carson
Chair of the BoardChair of the Board
With a wealth of experience of working with organisations to drive growth, quality and overall performance, Carole offers strategic advice around the quality of our delivery and our overall performance.
Wendy Spencer
Board MemberBoard Member
Wendy has over 25 years of experience across a wide range of corporate services.
Ian Green
Managing DirectorThe captain of our ship.
Ian keeps us on course heading in the right direction and when he isn’t busy doing that, he’s normally found watching the rugby somewhere.
Jayne Worthington
Board MemberBoard Member
Jayne is The Progress Group CEO and spearheads the company’s strategic objectives by fostering it’s ongoing growth. As part of this, she sits on the CSS Board to provide strategic oversight as well as using her vast knowledge of education and training to help shape future growth.
Sarah Dunwell
Board MemberBoard Member
As an advisor to a number of purpose-driven businesses, Sarah brings an entrepreneurial mindset and experience of a number of business sectors.
